Join our Team as a Support Function Lead at Zorion
Job Title: Support Function Lead
Job Summary: We are seeking an experienced and dynamic Support Function Lead to join our team at Zorion. The ideal candidate will be responsible for overseeing and managing our customer support operations, ensuring a seamless and exceptional experience for our users.
Bachelor’s degree in Business Administration, Management, or a related field.
Minimum 5 years of experience in customer support, with at least 2 years in a leadership or managerial role, preferably within the financial services or fintech industry.
Proven track record of building, leading, and managing high-performing customer support teams.
Exceptional communication and interpersonal skills, with the ability to interact effectively with users and team members at all levels.
Knowledge of customer support tools, technologies, and best practices.
Ability to work in a fast-paced, dynamic environment, prioritizing tasks and managing time effectively.
Fluent in English and Malay languages
Experience with investment platforms or financial products is highly desirable.
Professional certifications in customer support.
Proven track record of implementing successful customer support initiatives that have led to increased user satisfaction and retention.
Experience with data analysis and visualization tools, enabling data-driven decision-making and continuous improvement in the support function.
Prior experience in the fintech or investment industry, with a strong understanding of pre-IPO investments and private equity.
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All investments involve risk, including the possible loss of capital. You may not get back what you have originally invested. The material provided herein is general in nature and does not take into account your objectives, financial situation or needs. This is not an offer, solicitation of an offer, or advice to buy or sell securities, or open a brokerage account in any jurisdiction where Zorion Pte. Ltd. is not registered.